Return & refund policy

Return window

You may request a return within 5 days of delivery. Requests raised after this window cannot be accepted, as devotional items are used in daily seva. Orders are normally delivered within 7 working days.

Unboxing video is compulsory (sent on WhatsApp)

Every return claim must include a single, unedited unboxing video that starts with the sealed parcel (courier label clearly visible) and continues without cuts until the product is fully unwrapped. To keep the video in full quality, you do not upload it on the website — after submitting the return form, tap “Send video on WhatsApp” and share the recording with us on +919034424399. Without this video we cannot raise a claim with our packing team or the courier, so the request will be rejected.

When a return is accepted

Returns are accepted only when something is genuinely wrong with the order:

• Product arrived damaged or broken in transit.
• A wrong product was delivered.
• An item is missing from the parcel.
• The product is defective.

We do not accept returns for change of mind, size preference or colour shade differences caused by screen settings. Minimum order value on the store is ₹300.

Eligibility

• Claim raised within 5 days of delivery.
• Unedited unboxing video shared with us on WhatsApp with your order number.
• Item is unused with original packaging, tags and complimentary items.

Non-returnable items

Customised or made-to-order poshak, opened pooja samagri consumables (dhoop, agarbatti, havan samagri) and clearance items are final sale.

How to raise a return

Open Account → Orders, tap “Request return” on the order, choose the issue, describe it and submit. Then send the unboxing video on WhatsApp using the button shown on the order. You can also write to naveenji0022@gmail.com. Once approved, we arrange a reverse pickup where serviceable, otherwise we share a self-ship address.

Refunds

Online payments are refunded to the original payment method. For cash-on-delivery orders we ask for your UPI ID or bank account (account holder name, account number and IFSC) inside the return form, and the money is transferred there. Refunds are released within 24 hours of the return passing our quality check, and banks may take a further 2–3 working days to reflect the credit. Shipping charges are refunded only when the return is due to a defect or wrong item.